Our service hours vary depending on the location, but generally, we are open:

- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

Please note that specific locations may have different hours, especially during holidays. You can check the hours of your nearest post office or access point by visiting our store locator.

You can find the nearest Posty office or service point using our location finder. Simply visit our Location Finder, enter your postal code or city, and we’ll show you the closest available options.

Our services are spread across various locations, ensuring you can find a convenient point nearby.

For immediate assistance, please feel free to contact us directly.

We offer a wide range of services, including:
- Shipping and Receiving: Local and international delivery, package tracking, and more.
- Business Services: Account management, bulk mailing, and custom packaging options.
- Postal Services: Stamp purchases, mail forwarding, and mail collection.

If you have specific inquiries, feel free to contact us for more tailored information or browse our services page.

Our company adheres to a strict set of policies to ensure that we provide efficient and secure services.

Some key policies include:
- Privacy Policy: We protect your personal data according to GDPR guidelines.
- Return and Refund Policy: Clear procedures for handling returns and refunds.
- Shipping Policy: We provide detailed shipping rates and timeframes.

For detailed information on all of our policies, please refer to our terms and conditions page or reach out if you have specific questions.

The delivery time for your package depends on several factors such as the destination, shipping method, and the type of service selected.

Here's an overview:

- Domestic Delivery:
 - Standard: 3-5 business days
 - Express: 1-2 business days
 - Same-day delivery (where available)

- International Delivery:
 - Europe: 5-7 business days
 - Rest of the World: 7-10 business days

Please note that during peak seasons (such as the holidays), delivery times may be slightly extended due to increased volume. For the most accurate delivery time, please refer to the tracking details provided after your package has been dispatched.

If you need urgent assistance, you can contact our support team or check the status of your delivery via our tracking page.

To track your package, please follow these steps:

1. Locate Your Tracking Number:
  After your package is shipped, you will receive a tracking number via email or SMS. This number is unique to your shipment.

2. Visit the Tracking Page:
  Go to our tracking page and enter the tracking number in the provided field.

3. Track Your Package in Real Time:
  Once entered, you will see the most up-to-date status of your package, including the current location, estimated delivery date, and any important updates regarding delays or exceptions.

4. Notifications:
  You can also opt in for notifications to receive updates about your package’s journey directly to your email or phone.

If you experience any issues tracking your package or if the status has not been updated, please reach out to our customer service team for further assistance.

We strive to ensure timely delivery, but during busy periods or unexpected circumstances, delays may occur.

Please check the tracking details for real-time information.

If you're experiencing issues with your delivery, please follow these steps:

1. Check Your Tracking Information:
  Visit our tracking page and enter your tracking number. This will give you the most up-to-date information on the status of your package and any potential delivery delays.

2. Verify the Delivery Address:
  Make sure the address you provided at checkout is accurate and complete. Sometimes, delivery problems arise from incorrect or incomplete address information.

3. Check for Delivery Attempts:
  If you weren't home during the delivery, the courier might have attempted to deliver your package or left a notice with further instructions. Please check your mailbox, porch, or with neighbors to see if it was left there.

4. Contact the Delivery Carrier:
  If the tracking information indicates an issue with the delivery, please contact the carrier directly for further clarification. They may have additional information regarding delivery attempts or delays.

5. Reach Out to Us:
  If the issue persists or if you’re unable to locate your package, please contact our customer service team immediately. Provide your tracking number and details of the issue so that we can investigate and help resolve the problem as quickly as possible.

6. File a Delivery Claim:
  If your package was lost or damaged, we can assist you in filing a claim for compensation. Please refer to our claims page here for more information on how to submit a claim.

We apologize for any inconvenience caused and are committed to resolving delivery issues as efficiently as possible.

Thank you for your patience!

If you're encountering issues with your payment, here’s what you can do:

1. Verify Your Payment Information:
  Double-check that all the details you entered (credit card number, expiration date, CVV, billing address) are correct. Incorrect information is the most common reason for payment failures.

2. Check Your Bank or Credit Card Status:
  Ensure that your card has not expired and that there are no holds or restrictions placed by your bank. If necessary, contact your bank or credit card provider for further assistance.

3. Try a Different Payment Method:
  If the payment is still unsuccessful, try using another payment method such as PayPal, debit card, or a different credit card. You can update your payment method during the checkout process.

4. Check for Sufficient Funds:
  Ensure that your payment method has sufficient funds available to complete the transaction. Insufficient funds can prevent the payment from processing.

5. Clear Your Browser Cache:
  Sometimes, an outdated or corrupted cache can affect the payment process. Try clearing your browser’s cache or using an incognito window to complete the transaction.

6. Contact Customer Support:
  If you've tried the steps above and are still having issues, please reach out to our customer support team. Provide your order details and payment attempt information so that we can assist you in resolving the problem.

7. Check for Fraud Alerts:
  If your payment method has been flagged for possible fraud, contact your bank or payment provider to clear the transaction. This may sometimes happen due to unusual purchasing behavior.

We are here to help! Please reach out to us if you continue experiencing difficulties, and we’ll ensure your payment issue is resolved as quickly as possible. Thank you for your patience.

If you are looking to request a refund, here are the steps to follow:

1. Review Our Refund Policy:
  Before proceeding with a refund request, please take a moment to review our refund policy. In general, refunds are provided for items that are returned within a specified period (e.g., 14 days) from the date of purchase, and in cases of defective or incorrect products.

2. Contact Us with Your Order Details:
  To process your refund request, please contact us with the following details:
  - Your order number
  - The reason for the refund request
  - Any relevant images or documentation (e.g., defective items, shipping damage)

3. Eligible Refund Reasons:
  Refunds are typically granted for the following reasons:
  - Defective products or damaged during shipping.
  - Incorrect items delivered.
  - Items not received (if applicable, depending on the carrier).
  - Change of mind (only applicable under specific conditions and may be subject to restocking fees).

4. Refund Process:
  Once we receive your refund request, we will review the information provided. If your request meets our refund criteria, we will process your refund within a certain number of business days (typically 5-7 business days). The refund will be issued to the original payment method used for the purchase.

5. Refund to Original Payment Method:
  Refunds are generally issued to the same payment method used for the original transaction. If the payment method is no longer valid (e.g., expired card), we will discuss alternative options with you.

6. Tracking Your Refund Status:
  You will be notified once your refund has been processed. Please keep an eye on your email for a confirmation or update. If you haven’t received your refund within the expected timeframe, feel free to contact our support team to inquire about the status.

7. Partial Refunds:
  In certain cases, we may issue partial refunds depending on the situation (e.g., if the returned item is not in its original condition or if you are outside the return window). We will communicate the details to you.

8. Need Help?
  If you have any additional questions or require further assistance, don’t hesitate to contact us. We are here to ensure your issue is resolved and to make your refund process as smooth as possible.

We appreciate your patience during this process.

If you're experiencing issues with your payment, here are some things you can try before reaching out to us:

1. Check Your Payment Information:
  - Ensure that the card details you entered are correct (credit card number, expiration date, CVV, billing address).
  - If you're using a different payment method (e.g., PayPal), verify that your account is active and has enough balance.

2. Try a Different Payment Method:
  - If your payment failed, consider using an alternative payment method, such as another credit card or PayPal.
  - You can update your payment method during the checkout process.

3. Verify Your Bank or Payment Provider:
  - Contact your bank or payment provider to confirm that there are no restrictions or issues with your payment method (such as fraud detection or expired cards).

4. Check for Sufficient Funds:
  - Make sure there are enough funds in your account to cover the purchase. Insufficient funds can lead to a payment failure.

5. Clear Your Browser Cache or Use Incognito Mode:
  - If the payment page is not loading correctly, try clearing your browser's cache or using an incognito/private browsing window.

6. Look for Notifications from Your Bank:
  - Some payments may be flagged by your bank for security reasons. Check your bank’s notifications or alerts for any action required to complete the transaction.

If these steps don't resolve the issue, feel free to fill out the contact form below with your payment details, and we’ll assist you in resolving the problem.

If you've forgotten your password or need to reset it, follow these steps:

1. Go to the Password Reset Page:
  Click on the "Forgot Password" link on the login page. You will be directed to the password reset form.

2. Enter Your Email Address:
  Provide the email address associated with your account. This is where we’ll send instructions for resetting your password.

3. Check Your Email:
  Once you submit your email address, you’ll receive a message with a link to reset your password. Be sure to check your inbox and spam/junk folder in case the email was misdirected.

4. Reset Your Password:
  Click on the password reset link in the email. You’ll be taken to a page where you can create a new password. Ensure that your new password is strong (e.g., at least 8 characters, with a mix of letters, numbers, and symbols).

5. Login with Your New Password:
  After resetting your password, return to the login page and use your new credentials to access your account.

If you do not receive a reset email within a few minutes or encounter any issues, please contact our support team for further assistance.

For your security, the reset link will expire after a short period (typically 30 minutes), so be sure to act quickly!

If you're having trouble accessing your account, here are some steps to help resolve the issue:

1. Verify Your Login Credentials:
  Double-check that you're using the correct email address and password associated with your account. If you’ve forgotten your password, please follow the steps for password reset.

2. Check for Account Lock or Suspicious Activity:
  If you've made multiple unsuccessful login attempts, your account may be temporarily locked for security reasons. Please wait 15-30 minutes before trying again. If you suspect your account was compromised, contact us immediately.

3. Clear Browser Cache and Cookies:
  Sometimes, stored data in your browser can interfere with the login process. Try clearing your cache and cookies or use an incognito/private browsing window to log in.

4. Enable JavaScript and Cookies:
  Ensure that JavaScript and cookies are enabled in your browser settings. These are necessary for the login process.

5. Use a Different Device or Browser:
  If the issue persists, try accessing your account using a different device or browser. Sometimes, compatibility issues can prevent successful logins.

6. Check Your Internet Connection:
  Ensure that you have a stable internet connection. Weak or intermittent connections can sometimes cause login failures.

7. Contact Us for Assistance:
  If you’ve followed these steps and still cannot access your account, please reach out to our support team. Provide details about your issue (e.g., error messages, email address) so that we can help resolve the problem.

We’re here to help you get back into your account as quickly as possible!

If you wish to delete your account, please follow the steps below:

1. Understand the Consequences:
  Please note that deleting your account is permanent. Once your account is deleted, all your data, including personal information, order history, and preferences, will be lost and cannot be recovered. If you're sure you want to proceed, follow the next steps.

2. Contact Us for Account Deletion:
  To delete your account, please contact our customer support team. Due to privacy and security reasons, account deletion requests must be made through our support channels. You can reach us via email at [email] or use the contact form on our website.

3. Provide Your Account Information:
  When contacting us, please include the following details:
  - Your full name
  - Email address associated with the account
  - A brief statement confirming your request to delete your account

4. Request Processing:
  Once we receive your request, our support team will verify your identity and proceed with the deletion process. Please allow up to 5 business days for us to complete this request.

5. Confirmation of Account Deletion:
  After your account is deleted, we will send you a confirmation email to notify you that the process is complete.

If you’re having second thoughts or would like to pause your account instead, we offer an option to temporarily deactivate your account. Please let us know if that’s something you’d prefer.

We’re here to assist you through the process, so don’t hesitate to reach out if you need help or more information!

If you're facing issues with our website, please follow these troubleshooting steps to resolve common problems:

1. Clear Your Browser Cache and Cookies:
  Sometimes, old or corrupted files can cause issues with website loading. Try clearing your browser's cache and cookies and reload the page. You can do this through your browser’s settings or preferences.

2. Try a Different Browser or Device:
  If the issue persists, try accessing the website from a different browser (e.g., Chrome, Firefox, Safari) or device (e.g., smartphone, tablet, desktop). Sometimes, compatibility issues may cause problems in specific browsers.

3. Check Your Internet Connection:
  Ensure that you have a stable internet connection. Weak or intermittent connections can cause issues with loading pages or accessing content.

4. Disable Browser Extensions or Ad Blockers:
  Certain browser extensions or ad blockers can interfere with website functionality. Try disabling these extensions temporarily and check if the issue is resolved.

5. Update Your Browser:
  Ensure that your browser is up to date. An outdated browser may not support all website features. Check for any updates and install them if needed.

6. Check for Website Maintenance:
  Occasionally, our website may undergo scheduled maintenance, which can result in temporary issues. Check our social media or the homepage for any maintenance notifications or updates.

7. Report the Issue to Us:
  If you’re still encountering issues, please contact our support team. Provide as much detail as possible, including:
  - The specific issue you're experiencing (e.g., error messages, pages not loading).
  - The browser and device you are using.
  - Any steps you’ve taken to try to resolve the problem.

We’ll investigate the issue and provide a solution as quickly as possible. Thank you for your patience!

If you're experiencing a system error, here are a few steps you can take to resolve the issue:

1. Check for Error Messages:
  - Take note of any error messages that appear. These messages can help us identify the problem and find a solution more quickly. If possible, take a screenshot of the error message and include it when you contact support.

2. Refresh the Page:
  - Sometimes, simply refreshing the page can resolve minor glitches. Try pressing `Ctrl + R` (Windows) or `Cmd + R` (Mac) to reload the page.

3. Clear Your Browser Cache and Cookies:
  - Cached data or cookies may cause conflicts with the system. Clear your browser cache and cookies and then try accessing the website again.

4. Check Your Internet Connection:
  - A weak or intermittent internet connection can sometimes cause system errors. Ensure you have a stable connection and try accessing the website again.

5. Try a Different Browser or Device:
  - If you're still encountering the error, try accessing the site on a different browser (e.g., Chrome, Firefox, Safari) or device (e.g., smartphone, tablet, desktop). This can help rule out browser-specific issues.

6. Disable Browser Extensions or Ad Blockers:
  - Some browser extensions, like ad blockers or security plugins, may interfere with the website's functionality. Disable these extensions temporarily and check if the issue persists.

7. Update Your Browser:
  - Make sure your browser is updated to the latest version. An outdated browser may not support all the features of the website, leading to errors.

8. Check for Known System Issues:
  - Sometimes, errors may be related to temporary system outages. Check our [status page](#) for any ongoing technical difficulties or maintenance updates.

9. Contact Support:
  - If none of the above steps resolve the issue, please reach out to our support team with the following details:
    - A description of the error.
    - Any error messages or codes you received.
    - The browser and device you're using.
    - Screenshots of the issue (if possible).

Our team will investigate the issue and assist you in resolving it as quickly as possible.

If you're not receiving notifications, follow these steps to troubleshoot and resolve the issue:

1. Check Your Notification Settings:
  - Ensure that notifications are enabled in your account settings. You can find this option under the Notifications section in your account settings page. Make sure the toggle for receiving notifications is turned on.

2. Verify Email Notification Preferences:
  - Check your email preferences to make sure you're subscribed to the types of notifications you'd like to receive (e.g., order updates, system alerts).

3. Check Your Device Settings:
  - If you're using a mobile device, make sure that notifications are enabled for the app or browser. For iOS and Android, go to your Settings > Notifications, and make sure notifications for our app or website are turned on.
 
4. Check Your Browser Settings:
  - If you're using a web browser, ensure that notifications are allowed for our site. In Chrome or Firefox, you can check this by going to the browser’s settings and finding Notifications under Privacy and Security.

5. Check Do Not Disturb Mode:
  - On your device, ensure that "Do Not Disturb" mode is not enabled, as this will prevent notifications from appearing.

6. Clear Cache and Cookies:
  - Sometimes, clearing your browser’s cache and cookies can resolve issues with notifications. Try clearing them and then reload the page or app.

7. Check for App or Browser Updates:
  - Ensure that your app or browser is updated to the latest version. An outdated version may have bugs that prevent notifications from appearing.

8. Verify Email Spam/Junk Folder:
  - For email notifications, sometimes messages are incorrectly flagged as spam. Check your email spam or junk folder to make sure our notifications aren't being sent there.

9. Test with a Different Device or Browser:
  - If the issue persists, try accessing your account from a different device or browser to see if the problem is specific to one platform.

10. Contact Us for Assistance:
   - If you've followed the steps above and are still not receiving notifications, please contact our support team. Provide your account details, device type, and browser or app version, and we will investigate the issue for you.

We're committed to ensuring you receive timely updates and notifications, so please reach out if you continue to experience problems.